The user who may wish to cancel or modify his scheduled session must inform as soon as possible by calling 2102710044.
If there is a possibility of change, the user is informed about it and the changes are applied. More detail:
Modifications: Modifying your session, i.e. increasing or decreasing the length of your sessions as well as adding or removing people who will receive our services is possible subject to availability. For your best service, you can discuss any modifications with either our call center (2102710044) or your massage therapist.
Cancellation or transfer: You may cancel/transfer your session up to two hours (2 hours) before the scheduled time. If your session is canceled less than two (2) hours, you will be charged 50% of the total session fee*.
If the amount of the session has already been total paid, then the refund is made by crediting the client’s account with 50% of the total value of the session*.
Event or prepayment: When we have an event in the store or for any reason (e.g. frequent cancellations, avoidance of cancellations, etc.) we have requested prepayment, in case of cancellation or transfer of the appointment, after the prepayment you will be charged with 50% of the total value of the session*
Gift cards: They are redeemed within 30 days from the date indicated on the gift card in printed form or the date we have sent in electronic form that it expires.
In the event that 30 days pass without the gift card being redeemed, the recipient has the right to a 10-day extension with a prepayment of 10€, without the possibility of transferring the appointment date that will be booked.
* 50% of the total value of the session goes to the massage therapist as a minimum compensation and to the spa center, for expenses and any other appointments not taken to be able to serve you.
